How to Claim an Open Shift

For more information and general summary of Open Shifts, click here

There are two apps on the Schedule screen on the mobile app. Tap on the Open Shifts tab, then find and tap the Open Shift that you want to claim. The Open Shift detail screen will appear.

Tap the Claim Shift button to submit a claim on the open shift. Tap Submit on the confirmation window that appears.

The status will change to Pending Admin Approval. Your Open Shift Claim is now awaiting review and approval/rejection from your supervisor.

How to cancel your Open Shift Claim

To cancel your open shift request, tap into the details of your Open Shift Request. Tap the Cancel Request button near the bottom of the screen. The status will change to Cancelled. If you change your mind, you can place a claim on the open shift again.

Note: One or more team members can place a claim on an open shift. The admin then chooses which person is best suited to claim the open shift.

Scenarios

If your supervisor approves your open shift claim

Here’s what happens:

1. You will receive a push notification that your request was approved

2. The open shift is now assigned to you. The shift will transfer from the Open Shifts tab to your Assigned Shifts.

3. The main work schedule the supervisor manages and publishes will be updated accordingly.

4. The request is moved from Active Shift Requests to the Completed Shift Requests tab. It is marked as Approved.

If your supervisor rejects your open shift claim

Here’s what happens:

1. You will receive a push notification that your request was rejected.

2. The open shift is still available for other team members to place a claim. The open shift will still appear on the open shifts list.

3. The request is moved from Active Shift Requests to the Completed Shift Requests tab. It is marked as Rejected.

If you placed a claim on an open shift and haven’t received a response before the shift start time:

1. You will receive a push notification that the claim open shift expired.

2. You are not awarded the shift and are not responsible for working it.

3. The request is moved from Active Shift Requests to Completed Shift Requests tab. It is marked Expired.